ABOUT BY ROWEN
BY ROWEN is a Netherlands-based brand that is focused on handmade clothing pieces and accessories.
Our approach to design reflects the culture that surrounds us, inspired by the working-class neighbourhood and the everyday people.
Our pieces capture the essence of both tradition and modernity.
Our goal is to offer you garments and accessories that stand the test of time, both in style and quality.
Each item is made to order and is carefully crafted in our workspace.
Thank you for being part of our journey.
OUR RETURN POLICY
We want you to be absolutely satisfied with your BY ROWEN purchase. If, for any reason, you're not completely satisfied, we're here to help make things right.
RETURNS AND EXCHANGES
You have 30 days from the date of purchase to initiate a return or exchange.
ELIGIBILITY CRITERIA
To be eligible for a return or exchange, please ensure:
- The item is in its original condition, unworn, and with all tags attached.
- The original receipt or proof of purchase is included.
If you'd like to initiate a return or exchange, please contact our customer service team at contactbyrowen@gmail.com with your order number and details. We'll guide you through the process.